I get authenticity complaints on regular basis because I sell branded sunglasses. When you sell 1000s of units, SOMEBODY is bound to be unhappy about their purchase and file these uneducated and incorrect authenticity complaints.

I wouldnt care about this so much if Amazon would accept the information I have sent them. The following are the docs and other info I have sent them about my supplier:

1) Invoice & reciept of payment

2) Website

3) Supply chain paperwork: invoice from manufacturer to my supplier

4) Letter of Authorizations from the manufacturer to my supplier

5) D&B registration info

6) Linkin profile

But Amazon always comes back and says "Your supplier can not be verified" and Amazon CS can not tell me why.

Anyone have any idea what more I can do to convince Amazon that my supplier is legit and they sell authentic products?

What more could I possibly send them?

One of our FBA orders was shipped with the seal broken/open. The buyer responded by leaving a negative one star review stating that the seal was broken. According to Amazon's Community Guidelines:

What's not allowed

We don't allow reviews or questions and answers that focus on:

Product condition and damage

Here's how we've tried to resolve this.

1. Used the "Report" button next to the review multiple times.

2. Opened up Case ID 17462291441

3. Provided the buyer with a full refund.

4. Sent an email to community-help@amazon.com per the instruction from Danny's Forum post here: https://sellercentral.amazon.com/seller-forums/discussions/t/6d3b3660-7930-438e-9f93-a592814666f0

None of the above efforts have worked and the negative one star review still remains on our ASIN. I'm hoping to get some moderation help here to get this issue resolved. Thank You

@Seller_l3eCP9f1PtJXC

@Seller_OOVUXZLmb2UEH

@Seller_dnxnrsZIeTNo3

Hi @Seller_RSwABJNHpHnEZ,

I don't know if you are aware but USPS has initiated a deliberate slowdown of their services for a very large majority of package recipients starting today. This is an even greater issue for the many post offices that refuse to scan individual packages but rather will only scan SCAN Forms such as my local post office. Part of the adopted plan also eliminates transiting packages on Saturdays. That has a massive impact not only of delivery speeds but also combined with the no end of day package pickups at the vast majority of local post offices.

This is marketed under the article entitled "USPS Is Enhancing Service Standards" on the USPS website.

"Allowing flexibility in regional transportation schedules, which may extend service expectations by one day for mail collected at certain Post Offices, while overall improving delivery speeds for mail and packages between regions."

That quoted text means that unless your local post office is within 50 miles of a regional center (most of the country is not); those packages will not be picked up until the following business day in the morning. This is an absolute nightmare scenario when sellers are stuck in the situation like us who are in a postal area where the post office refuses to scan individual packages. We lose all types of Amazon shipping protections at this point.

How does Amazon plan to address these changes made by this carrier?

April 3, 2025

We have AHT and SSA enabled on all products which all have a 2 day handle time.

Today, we went to purchase our labels and all show "AT RISK" for late delivery for USPS Ground Advantage (less than 1lb). Amazon used USPS Ground Advantage (less than 1lb) to give the estimated deliver by date of April 7, 2025 on all of these orders. When we go to purchase the label, Amazon Buy Shipping is estimating the delivery date to be April 9, 2025 when using USPS Ground Advantage (less than 1lb).

This is dead wrong. How can Amazon use our shipping method to determine the ship by date for an order and then say that the order won't make it there when you go to buy the label if you use the shipping method that was used to determine the ship by date?