Almost want to cry at this point. Spend 3 years developing a product, an unbelievable amount of money, launch it on Amazon, spend $30K in Amazon PPC to get it into the top 100 in it’s category and BOOM ->> OVER - just like that because a buyer (likely the same competitor who was leaving fake negative ratings) says we are selling used product as new.
Product is made by one of the most respected contract manufacturers in the business that probably makes 1000 other ASIN’s on Amazon including some really big brands. Everything is inspected twice before it goes into it’s case pack and sent directly from the manufacturer to the Amazon on pallets. 10,000 units were just completed yesterday bound for Amazon.
There is no way to prevent customer returns that list unknown reason from getting back into inventory and being resold. I would love to have every return tossed to prevent this issue but turning off refurbishment settings doesn’t do that. Thought it might. I highly doubt the FBA associates are unscrewing bottle caps to see if seals are broken before they put something back in stock to resell.
Submitted POA but it’s hard to pinpoint the reason this happened due to the situation. Provided all required docs and everything else that was asked of us.
Does anyone know how long something like this takes for Amazon to review? We are going to lose all the rank we spent $30K in PPC building over the last few months.
Please provide feedback. Thank You!