In today’s headlines:
New seller feedback form helps avoid ineligible feedback
Jul 2, 2018
Changes to the seller feedback process mean you’ll be less likely to get feedback on issues that aren’t your fault. For certain types of orders, the form now prompts buyers to contact Amazon directly, or to contact you through the Buyer-Seller Messaging Service. If a buyer has an issue with an order, they can get it resolved before they start submitting feedback.
Hopefully this is a huge improvement and will help us garner more positive feedback and/or lessen any negative. Thank you Amazon for trying to help with Feedback!