Any additional visibility into our account health is welcomed. I hope the next goal is to provide account support specialists the ability to gain more insight into why an IP complaint appeal isn’t granted. When multiple account health specialists agree that you have provided everything required but your appeals are denied time and time again, the system needs to be urgently addressed.

Link Says …

"We want to help you maintain a healthy account, and we provide a number of resources to help you understand our policies. In the event that your account health starts to degrade and becomes eligible for deactivation, we may call you to offer personalized support.

We encourage you to ensure your Emergency Contact phone number is up to date. You can check if the number listed under Emergency Notifications is accurate by visiting the Notifications preferences page."

• Why doesn’t the Notification page have a Notification Option for “Violations”?
  It would be useful to have them go to a specified account so the can be immedately addressed instead of having them mixed in with the other emails.

Stopping false IP complaints would be at the top of my list.

• Vetting the complainant
• Punishing the false complainant
• Providing sellers with more information on the complainant other than just an email address. That usually never gets answered or goes to a dead domain.
  ex/ brand.registry.infringement1@gmail.com is not the brand owner of Johnson’s Baby Shampoo.

What are the factors used?
Number of years selling?
Number of orders processed?

For example /
If an item gets a “counterfeit complaint” or “used sold as new” it makes sense that
if it gets 1 complaint out of 10 sold it should hold more weight
than if if gets 1 complaint out of 10,000 sold.
or is 1 complaint = to 1 complaint?

Stop accepting violations from free email accounts. Seriously. No brand uses free email accounts.

Amen. Sellers should be innocent until proven guilty. If someone submits a claim, force the submitter to provide proof of activity that is against TOS, rather than ask the seller to provide proof of valid activity.

In most cases, the maximum number of repeat violations is five for infringement-related policies and two for restricted products policies.

When Amazon changes a policy concerning a new ingredient or a new trigger word for a claims related restriction, is there going to be a grace period that the seller will have in order to make an appeal? When Vinpocetine and NAC were added to the restricted ingredients, there was no warning and some sellers were reporting that they had hundreds of listings fall into restricted. There is a stark difference between a seller attempting to create a new ASIN on the marketplace and one that has been selling a particular product on Amazon for half a decade and the ASIN suddenly has an ingredient that became restricted. While I understand that there will be weighting of the infraction based on a number of factors, is this something that is being considered?

When will we as sellers be able to rate amazon, for late receival of shipments, misplacing inventory, amazon shipping orders to customers 7+ days after order, shipping wrong items to customers, shipping orders in flimsy packaging that an FBM seller would be in violation of Amazon TOS. Seller Support, not being of any support, and the list goes on…

How low of a rating would Amazon actually receive?

has alot of flaws to begin with, it allows random sellers to accuse other sellers of counterfeit with no proof…instead of asking for documents that allow you to sell the item, they treat you like a criminal