I sent in a batch of inventory for a new listing we just created along with a shipment of inventory for one of our main products we’ve been selling for over a year now. The shipment has been received and checked in, but only the inventory for the established listing is showing as received and has become available.
All of the inventory for the new listing we are trying to sell shows the box was delivered in Memphis, but it says nothing about them receiving or checking in the quantity that we sent. Under my inventory page, the listing in question still shows as Inactive (Out of Stock) even though the shipment has been checked in. Nothing in FC transfer, nothing inbound, it is like the 50 new units have just disappeared.
Seller Support just tells you to wait until your reconciliation date, wanted to see if other sellers have been able to resolve this problem without having to wait until you can reconcile the shipment. If a mod on the forums could take a look at our account and help us understand this issue it would be greatly appreciated.