Lately we’ve seen a massive uptick in the number of buyers who are clearly drop shippers. You know, you get the emails “send me the tracking number” right after it was ordered, “it’s been two days, send me the tracking number” over and over, etc. I don’t normally mind drop shippers, as long as they act like a regular customer would.
But in the last week there has been a major new twist for us - they’re posting A-Z claims after the item is delivered, saying we aren’t allowing them to return the item. They use the same wording in all of the claims. Obviously we would be fine if they returned the item and respond to their messages as such. Amazon has been refunding them.
The scam of course is that they get their money back from Amazon, and they got their money from the buyer on ebay (or wherever they sold their product). So they make a full profit of the sale amount on every order. We’re lucky to make $0.50 on these orders.
This is unfairly hurting our metrics, and the worst part is that I fear the next step is they are just going to constantly say the packages didn’t arrive and given how these are all small items which no one can afford to include signature or insurance, we’re going to lose big time if Amazon doesn’t cover or close the A-Z claims when that happens.
You might say “well Amazon will only allow them so many a-z claims” but I don’t see what’s stopping them from just opening buyer account after buyer account.
Please reply if this scam is happening to you! Amazon needs to take notice and implement some kind of fix to this behavior ASAP, for their benefit and for ours.