I decided to change my business model and purchase dvd’s wholesale in order to satisfy Amazon’s new requirements. We purchased dvd’s wholesale on four different occasions spending nearly $500. I sent the invoices to Amazon and was told the invoices did not meet standards due to Amazon’s “proprietary” business reasons. Shortly afterward I was asked for more information in order to approve my account. My question was what information? No reason was given that my invoices were denied beyond the reason being a secret. I sent a second request and stated that I had no clue what else Amazon wanted me to send in because whatever was lacking in my invoices was not stated. How can I fix a problem if no one will tell me what the problem is? I was sent a second denial stating, “Due to proprietary information we are unable to disclose why certain invoices ought to be disapproved.” The message also said that earlier my invoices would have been approved but they did not meet the new criteria.
Here is the information I was provided:
The new criteria is that invoices turned in after January 1, 2015 must be invoices from 2015. No invoices for 2014 will be approved.
Again I wrote and explained that I had already spent $500 purchasing dvd’s wholesale in order to meet up to Amazon’s standards. I cannot afford to keep purchasing dvd’s that I may never be approved to sell.
After sending this request I was once again denied with this explanation:
Unfortunately as per revised Amazon policy,We are not allowed to accept the invoices from @@@@@@@@ @@@@ @@@@@@. We are implementing this restriction because these products may have a higher risk of authenticity issues.
Of course I cannot publish the name of this business and would not if I could because I know that tons of Amazon sellers have already been approved to sell dvd’s with invoices from this wholesale business. The dvd’s I ordered from them are authentic and this company has excellent customer service and stands behind their products.
I thought maybe posting this, even though the name is not included in the message, might save someone else from making the same mistake I did. There is no need to purchase a bunch of dvd’s wholesale in order to comply with Amazon’s policy, at least not from the company that is mostly named on blogs as one that Amazon does accept. I would not have spent the money I did when I did if I had known Amazon would not accept 2014 invoices in 2015.
The application for approval states these requirements:
Your primary source(s) of inventory
An estimate of the quantity of units you plan to sell
A minimum of 3 invoices or purchase orders from your largest inventory source
No where is it stated these invoices must be from 2015.
I began selling on Amazon in 2003 and consider my ability to use Amazon’s site a privilege and would never take that for granted. In all those years of selling this is the first time that I have felt that Amazon has not been consistent or clear on what the rules are.
I now am stuck with dvd’s that have a MSRP of over $25 that I cannot sell on Amazon. I am not rich or I would not be selling items on Amazon. I cannot afford to spend another $200 to $300 on dvd inventory I may not be approved to sell. Since Amazon accepted hundreds of invoices last year from the company I purchased my dvd’s from and now Amazon will not accept this company’s invoices how do I know the same might not happen with another wholesale company I purchase dvd’s from?
I hope posting this will keep other sellers from wasting their money as I have trying to comply with the new rules implemented to sell dvd’s with a msrp over $25. It is impossible to comply with “proprietary information” that is not shared with the sellers who are attempting to follow those rules.
Has anyone else had this type of problem when applying for approval to sell dvd’s?
Thank you for any input you may have concerning this situation.
Edited by: carpentersbooks on Jan 26, 2015 12:40 PM