Bunga, in what scenarios have you charged restocking fees on your Amazon returns?
+I have charged restocking fee’s for used product, or damaged returns. or items where the item came back in damaged packaging.+
Our return rate is relatively low and I have always just opted to refund in full rather than deal with unhappy customers and either neg feedback or A-Z’s.
+And that is your choice, we have a price point at which we will automatically refund vs taking a return+
You make the point that you will typically win A-Z’s in the case of buyers protesting restocking fees. However, it is still a metric hit, unlike an INR with buy shipping services, for example.
+So what if it’s a metric hit? The amazon platform realistically isn’t designed for the small ducks, it’s a give and take design. approximately 200 orders to offset each a-z claim.+
Please kindly enlighten me.
+Well you can lead a horse to water but can’t make him drink.+