Almost 5 months later, I’m back posting my concession speech. The issue was never resolved, and after 5 months of trying every conceivable option, I don’t think anyone could solve it without a lot more luck or leverage than I have. Amazon never relented in their stonewalling. They are clearly either not interested in expanding to new sellers, or they’re having severe internal corruption/technical issues. I think it’s a combination of both, as I was initially stonewalled by poorly coded Amabots, but then subsequently blown off by an unbelievable number of Amazon employees.
In my last few posts, I had already done everything I could with Amazon directly and resorted to hiring a professional team of consultants. I spent $2000 hiring one of the most well-known “consultant” firms that specializes in Amazon dispute resolution. This experience was eye opening.
This firm was well aware that Amazon has been rampantly suspending new sellers with no warning, no reason, and no willingness to resolve the issues. The “consultant” team and their methods shine a light on how bad things really are. The lead consultant is an ex-manager with Amazon’s Seller Performance. Their methods? Leak internal email addresses from their ex-colleagues to try to get an insider to do the job that Seller Performance refuses to. This is their entire business model for these types of issues–they are just selling insider contact information, because apparently support is so bad at this point that even white-hat sellers are not safe unless they’ve got a friend on the inside.
After sending thorough information and pleas to the direct Amazon email addresses of five individual managers who work inside Amazon support, I still got no response. Feeling cheated by both Amazon and the “consultants” who are just selling the contacts of Amazon managers who are apparently as apathetic in doing their jobs as front-line Seller Performance, I threw a fit and managed to get a 50% refund. So instead of paying $2000 for five email address to people who refused to respond, I paid only $1000. I somehow still don’t feel good about this.
I’m not even mad at this point since I’ve already spent so much time on it and totally given up, but I’m still vaguely stunned that such a major company actually operates like this. This is something I would expect from a political satire making fun of the big bad bureaucratic corporation run by a bunch of incompetent goons, but that has more or less been my entire experience with Amazon for 5 months.
To those of you searching for help, I have no further advice to give anyone who is still asking beyond what has already been said. I was suspended for no reason with no hope of appeal and not a single one of Amazon’s 600,000+ employees were willing to speak to me to resolve the issue at any point in 5 months. What more is there to say…?
Good luck to anyone struggling with this issue… but take my advice: don’t get your hopes up.