I recently completed a detailed review of return requests from the holiday season and discovered that multiple orders were fully refunded by Amazon, even though the items were never shipped back. I verified this by checking tracking information, which clearly shows no movement.

Most of these refunds are labeled as "Standard Refund", meaning Amazon processed them, not me. Since these return requests came during peak season (when it was impossible to manually check each one), I only found out now—after the 60-day period for safety claims has expired.

Has anyone else faced this issue? Is there any way to escalate this with Amazon Seller Support, given that these refunds were processed incorrectly? Any advice on preventing this in the future

I sell bucket hats, and today I had one listing mysteriously set to inactive status due to a policy violation. The violation is on the "Trump" trademark. The hats I sell are self-designed and in the style of the national flag. There is no Trump content on my title or product. I suspect that this is a robot(AI) reviewing. I hope to restore my listings as soon as possible. When I appealed, Amazon replied to this email:

"We are currently experiencing higher than normal wait times. As a result, you may experience delayed responses for your inquiries. Additionally, you may also find answers to your questions through "Seller Help Page” or “Seller Forums". We apologize for the inconvenience."

It's been a long time and I'm not sure what to do. Please give me some advice.

CASE ID 17517090331

Hi @Seller_RSwABJNHpHnEZ,

I don't know if you are aware but USPS has initiated a deliberate slowdown of their services for a very large majority of package recipients starting today. This is an even greater issue for the many post offices that refuse to scan individual packages but rather will only scan SCAN Forms such as my local post office. Part of the adopted plan also eliminates transiting packages on Saturdays. That has a massive impact not only of delivery speeds but also combined with the no end of day package pickups at the vast majority of local post offices.

This is marketed under the article entitled "USPS Is Enhancing Service Standards" on the USPS website.

"Allowing flexibility in regional transportation schedules, which may extend service expectations by one day for mail collected at certain Post Offices, while overall improving delivery speeds for mail and packages between regions."

That quoted text means that unless your local post office is within 50 miles of a regional center (most of the country is not); those packages will not be picked up until the following business day in the morning. This is an absolute nightmare scenario when sellers are stuck in the situation like us who are in a postal area where the post office refuses to scan individual packages. We lose all types of Amazon shipping protections at this point.

How does Amazon plan to address these changes made by this carrier?

Hi everyone,

I’m reaching out to ask for help regarding my Amazon Seller account. On March 25, I received a request for identity verification and promptly submitted the required documents the same day. However, my account was deactivated shortly after, and I received a message saying my appeal had already been submitted. When I try to appeal again, I’m redirected to the violation page that shows the appeal is “in progress”.

The status currently says:

“Your document and information are being analyzed and we may contact you by email for further clarification within 2 business days.”

It’s been almost a week, and I haven’t heard back. I also received an automated email saying this email address is not the right channel, but it didn't clarify what I should do next.

Could someone from Amazon please check:

Whether my documents are still under review?

Why my account remains deactivated despite timely submission?

If any further action is needed from my side?

Any help from fellow sellers or the Amazon team would be deeply appreciated!

Thank you.