Man I’m getting so frustrated. I can’t think straight anymore. This is like me going to someones house, taking a picture of their baby, putting it on a random spam website with 100+ other pictures, and claiming this baby is mine.
This is literally what’s happening to us. From all the other threads I read, the emails were masked as being from real companies, etc.
Our case is SO CHILDISH! It’s from the same person, from two different emails, and both emails are fake! You send an email they get returned with an error. Amazon even linked us to the site they used for the complaint. It’s a RANDOM domain name, has nothing to do with our brand name (it’s not apples and oranges), and it’s 21+ pages of RANDOM amazon products MOST out of stock. I honestly believe this is one of those blackhat services holding site where a competitor pays, they add the product, file a claim, ASIN is removed, competitor within the same niche gets sales, until the ASIN is back up.
Our case requires NO investigation. It’s so blatantly obvious. They filed a complaint against OUR brand using a website that doesn’t even mention our brand name besides the straight copy of our amazon listing product. It’s like someone from xhhfdudfh.com add’s an iPhone to their site, and files a complaint against Apple on amazon. Wow.
Sorry for the rant guys, but when you’re trying to make an honest living and something like this happens, it really gets to you. I can’t even focus on my business tasks for the day. I haven’t answered business emails since morning. It’s killing me inside and I’m not getting any help. The responses I’m getting are automated and are going around in circles. No one is taking 5 minutes to check out the complainants website for themselves.