My selling privileges have been removed
Hi,
I’ve been trying to get my account approved on Amazon for a month now.
I uploaded an internet bill that is in the past 90 days, and it clearly states my full name and address on it.
I uploaded a valid CREDIT card.
Initially, I uploaded a debit, and I got an email saying my account could not be verified, but they were not specific.
So I just figured it could be the card and changed the card to a valid credit card.
I submitted an appeal a few days ago and got an email saying that my selling privileges have been removed.
Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account.
Why is this happening?
This decision was made after reviewing both your account and the information provided.
We may not respond to further emails about this issue.
This is a very unsettling email and quite frustrating, especially because I don’t even know WHY.
Please help.
Seller_VPTojhikJPGtl
I would look at section 3 of the agreement and see if what is listed matches things you have been doing on your account.
Seller_dd8CaWlh9ntK2
Try sending them your business license i.e. state tax certificate, front and back of the card you provided them plus latest card/bank statement.
Seller_olet7eVOHxQZd
Please ignore @superdee_27935. You should not send more to Amazon than they asked for. Amazon will reject at the first thing they see is wrong. If they ask for a piped utility bill and you send a sales tax cert, boom done. Denied.
The wording says be sure you have a valid credit card on file. Not send us documents proving it is yours.
Seller_UBmr6lV9X0ngT
do not send .PDF files. they have been causing problems. scan and save your documents to .JPG or .PNG.
Seller_3N7yVnTXPzLkL
Every commercial space I have rented had utility bills associated with it.
Every residence I ran my business from has had utility bills.
I never did business out of my Mom’s basement, but I am sure Amazon has considered whether it wants sellers who do.
Seller_khyLRCF1GHlhv
I’m not sure but is it possible your Credit Card has been associated for other Seller Accounts? Did you lend to anyone or do you have an incomplete /inactive seller account
Seller_DQTjBGWDwg7yI
Did you in any way modify, mark, circle or sneeze on your Internet Bill?
It’s an online bill. No modifications have been made.
do not send .PDF files. they have been causing problems. scan and save your documents to .JPG or .PNG.
It was a PDF that I sent. I can try to change it to .JPG or .PNG
I’m not sure but is it possible your Credit Card has been associated for other Seller Accounts? Did you lend to anyone or do you have an incomplete /inactive seller account
Nope, this is the only seller account I have, and no, I did not lend it.
Anyway, I requested a callback on the seller website. Hopefully, I can speak to someone in person.
Seller_etzuR2VWGFKtX
I don’t think anyone mentioned it, but most of these discussions, one of the things the posters who are in the know, say to be sure that your name is exactly the same on your driver’s license, utility bill, etc.
If your birth name is William Paul Smith and you opened your account as Bill Smith and your driver’s license says William Smith and the utility bills have variations of the name, you have to submit your paper work with all name matching exactly on all pieces of proof. Many folks have several alias (AKA - also know as). So, they really aren’t thinking about the match. I think the name also has to match exactly on your credit card.
There are MANY discussions on this same matter here on the forum and you may want to look them up for any more tidbits of help.
Seller_ltKv4J61MDsNf
Use your bank account info, not a card. Pro tip of the day.
Seller_DQTjBGWDwg7yI
One thing is, I recently changed my address, and I keep my business address the same as my home address.
My business bank account is probably still registered to my old address (Address A). Perhaps I should change it.
In Account Information, under Business Information, under Business Address, I put down my new address (Address B).
Under Legal Entity, under Place of establishment address, I put down Address B.
For the place of establishment, is it correct to put the old address, since my business was technically established there?
