My account


Hi. I am facing this problem too. I have tried to open a new account on my business name, in Romania, I sent all the documents, and I have received the same message, they could not review my documents, and that for 7 times, with another utility bill and so on.
What I must to do now?
Thank you all!

Deactivated new seller account

Hi @OlyKey

  1. Read this Forum thread, including all of the linked resources, to see if you can determine any possible mistake on your part: Info: Why was my account suspended, immediately after registration?.
  2. Copy>paste your most recent message from Amazon here. (No screen shots, please.)
  3. Describe for us here each document that you submitted and in what electronic file type.

We will try to help.


First I want to thank you for your attention.
Next, I will attach the latest message from Amazon.

We have reviewed the document(s) you recently provided but do not have enough information to reactivate your seller account at this time. We were unable to verify the document(s) you provided. During our review, you will not be able to sell on Amazon. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why is this happening?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. If you currently sell on Amazon, we need additional documentation to verify your payment methods and your identity.

How do I reactivate my account?
Please confirm that there is a valid credit card on file, and provide the requested document(s) in .pdf, .png, .jpeg, or .gif format.

The name and address on the document(s) must match your name and address in Seller Central. Please certify that you have provided the document(s) in one of the supported languages. Supported languages include: Arabic, simplified Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, and Turkish. If the documents provided are not in any of the supported languages, then the original document must also include a notarized translation into one of the languages mentioned above.

How do I send the required information?
Please submit your documents by following this link:

Once we receive your documents, we will review them and decide whether you may sell on Amazon again.

What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact to request your funds. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies, we may withhold some or all funds in your account.

We’re here to help
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to

You can view your account performance at ( or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS App (
– Android App (

We may not respond to further emails about this issue.
Seller Performance Team

I sent to them:
Business licence notarized translation
Utility bill notarized translation
A statement from Transferwise
Passport copy

All documents were in PDF and JPG file type.

closed #4

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