We fulfill our Shopify web orders through Amazon FBA. On a somewhat frequent basis, Amazon will send multiple shipments for the same order, and unfortunately, our customers only receive tracking information for the first box that was sent.
I saw one topic on these forums with this same issue that was posted earlier this year, but no solution was found. Does anyone know if this is possible yet? Perhaps I could hire some fancy Shopify developer to get Shopify to fire off emails with each tracking number?
This is our #1 customer service complaint, and I’m hoping we can find some resolution soon!