Multiple channel order shows delivered, but customer hasnt received it till now


#1

've aksed amazon support, but they told me to contact carrier by ourselves…I’ve asked customer to contact USPS, but she asked refund. what should I do…


#2

MCF orders are your issue for INR (Item Not Received). What are the rules on the platform that made the sale?


#3

thanks for response. but I think that as amazon fulfill this package, shouldnt they be responsible for the fulfillment?


#4

Sorry, but I believe Amazon states they are not. Would be just one more time where Amazon charges someone $ for something, fails to do it, and states well…