I use Amazon FBA to fulfill orders on other channels, such as eBay & direct website.
A few months/weeks back, everything was fine, however as of recently, I find Amazon FBA is taking an extremely long time to fulfill orders. Sometimes, the orders don’t ever ship at all and I end up having to refund customers and re-send an expedited product.
I currently have an order that was placed on my website and I opened a Multi-Chanel Fulfillment order on 3 June 2017. The status STILL says Shipping yet the Expected Ship Date was 6 June.
This is causing tremendous problems, does anyone know why there are such significant delays? I’ve spoken to Seller Support and they have no idea, claim nothing can be done (as per usual) since the process is automated.
Some extra info:
My seller rating is high and in good standing
All ASINs are in stock and have been selling for months
No violations or red flags in my account recently
Happening across multiple ASINs, not any in particular
Other sellers I know are experiencing similar problems with their accounts