Mistakenly refunded FBA order as a return and not General Adjustment is there any way to go back an change Refund Reason?


#1

Hello,

I had a FBA order that the customer messaged me and wanted a refund but didn’t want to go outside and return do to Social Distancing and her husband having terminal cancer. I mistakenly issued her a return for the full amount. I meant to issue her a general adjustment instead of a return so she would not have to ship the item back. Is there anyway to change the refund so she will not have to ship the item back. I don’t want her to get charged for the item since she is under the impression the item does not have to be shipped back. Any help would be greatly appreciated!

Thanks!


#2

If your item was FBA why are you handling this?
You pay amazon for that.


#3

I didn’t want her to have to return the item through the mail since her husband is very sick. I wanted to make it easy for her. It was a mistake on my part now looking back. I’m just seeing if there is anyway to fix it now that it has been done.


#4

if you already refunded her then there nothing more to do.


#5

Ok thank you so much for your help! Does this mean she does not have to ship them item back no matter how the refund was classified(General Adjustment or Refund)? Thanks!