Here’s my issue… and really could use some ideas here. Was trying to get our inventory performance up…and we did! Just got it above 350 in time for the October free removal order promotion. Didn’t much care about the promotion though - was trying to make sure we did not get hit with inventory limits. Had an issue with two of our best selling products got mixed up in shipment to FBA. Contacted Support and asked if they would do an audit to fix the items. Was told they did not do that any longer and the only thing I could do was do a removal order of both skus and then send them back in. No problem. Our mistake, we’d eat the extra shipping cost. Still didn’t even know there was an October promotion for free removal orders at this time, so we brought back the two skus… about 1000 units of our best sellers. Went to set up a shipment back to FBA and could not send them back, because of the promotion. The system will not let us send any units from those two skus back to FBA until January 15th - missing the whole selling season. Contacted Support and there is nothing they will do. We’ve offered to forego the credit. We also sell using Seller Fulfilled Prime, but not as cost effective using Nationwide Prime we lose money on every unit that way.
Does anyone have any ideas on how we can get units back into FBA?