When sending FBA inventory into Amazon FC, has anyone encountered destination FC in Carrier Central has been changed secretly? This change doesn’t reflect on your Seller Central-Shipping Queue.
The change of destination FC in Carrier Central system may result in shipment being flagged as “CLOSED” or “EXPIRED” when carrier tries to book delivery appointment. However, the Seller Central page always displays “READY TO SHIP”.
We accidentally uncovered this event, it happened in Amazon UK/IT, and no support team wants to handle the issue. Carrier may just drop the shipment at FC as per seller central but shipment maybe vanished in Amazon Italy since someone already changed the destination FC information in carrier central system - no trace is possible when shipment is lost.
One pallet was lost/vanished in UK FC @ 2019. This recent incident is making us very nervous.
Is this a Cybercrime? White collar crime? Trying to identify the relevant authority that may investigate the issue since Amazon isn’t taking any action.
Sorry folks, I know this is US seller forum. I ain’t getting any help in EU so am hopeful someone here can share some experience/advice.