Managing Order - Customer Information Missing


#1

When I am searching for a MCF Order in Manage Orders I am unable to search by the customer name (buyer) or email as I can with FBA orders. This makes it very difficult to find a specific order. In order to locate a specific MCF order Amazon has directed me to search the SKU and looking at each individual order until I find the correct one I am searching for. Is there another, less time-consuming way? The Order ID option doesn’t match up to my Order numbers (as it does on FBA) and I am not sure what the Tracking ID information is. Please help. I am waisting a bunch of time researching orders. If there isn’t a better way on Seller Central have you found a service/ application or software that assists with this?


#2

It is odd that they do not let you search by order id. It appears you can add that column to an orders report and down load it.


#3

When we create an MCF order, we enter our own order ID and we can search using that ID.