I enlisted my brand on Amazon. I have a valid trademark in the US and now another seller is hijacking my brand and they have been allowed to make changes to my listing because they have a trademark in the EU. They also added packaging that infringes on my trademark and is no way associated with the brand. They were also allowed to enroll in the transparency program because of this but its my listing. I'm so frustrated, how do I resolve this?

Hey Mods and Fellow Sellers,

I have a hypothetical question regarding submitting sourcing costs in order to navigate submitted costs that are being denied because they "fall outside the normal range".

We sell refurbished electronics, which is a wildly volatile commodity in terms of price fluctuation, so the values of these items naturally decrease over time.

It seems that the Sourcing Cost Portal automatically will reject a cost which comes in higher than a certain percentage of what a seller would net after fees if the item is currently being sold for on Amazon.com.

However, due to rapid market fluctuations we sometimes sell things at a loss or at par without a profit just to liquidate it.

Say are fine with accepting what we would net on a Sale on Amazon.com, but the Amazon Estimate is much lower than that. We only have invoices that show a cost that is too high and if that cost is entered it would get quickly rejected.

Are we allowed to enter a cost lower than the invoice amount (but higher than the Amazon Estimate) so that it gets accepted?

For Example:

Item A is Selling for $299.00

Our Cost is $275.00, and we have an invoice for $275.00, but we know that if we enter $275.00, it will automatically get rejected, but the Amazon estimate is $200.00 and that is way too low.

Can we Enter $250.00 as the Sourcing Cost and upload the invoice for $275.00? Will the $250.00 Sourcing Cost Get Approved?

Hello Amazon Support Team & Fellow Sellers,

We have been facing an ongoing issue with our inventory transfer from Amazon Warehousing & Distribution (AWD) to Fulfillment by Amazon (FBA). We created 10 cases regarding this matter, but despite multiple follow-ups, we have received no response from Amazon for the past two months.

Details of the Issue:

Inventory was transferred from AWD to FBA, but there has been no update or resolution.

The cases remain open and pending, with no action taken.

The delay is causing a major disruption to our business and affecting sales.

Case IDs (Pending for 2 Months):

17033090131

17033016921

17032876571

17032892641

17032604241

17032863111

17032766581

17032799811

17032791351

17031833031

What We Need:

We request Amazon to urgently review and respond to these cases. If anyone from Seller Support is monitoring this forum, please escalate this matter.

If any fellow sellers have faced a similar issue and found a solution, please share your experience or guidance.

Looking forward to your response and assistance.

Best Regards,

Hello Amazon Seller Community,

I am looking for guidance regarding my seller account suspension due to a related account violation. Despite submitting multiple appeals, clarifications, and a notarized affidavit, my account remains deactivated, and Amazon continues to reject my appeals with generic responses.

Case Details:

Store Name: Pike Sellers

Suspension Date: June 15, 2023

Amazon flagged my account as related to another seller (my uncle, Mr. Manoj), due to a previously shared business address . Despite these similarities, our businesses have always been independent, with separate:

• Suppliers

• Finances

• Inventory

• Business operations

Clear Differences Between Our Businesses:

My business and my uncle’s business are entirely separate, operating under different LLCs, brand registries, and product lines. My company has its own legally registered LLC, distinct from his, with no financial or operational overlap. Additionally, my brand registry is completely separate, and the products I sell are entirely different from what my uncle offers. Our business models, suppliers, and market approaches are unique, and there is no direct or indirect connection between our operations beyond a past address association. Amazon’s automated system has incorrectly linked us based on surface-level similarities, rather than actual business relationships.

Actions Taken:

To address Amazon’s concerns, I have removed all potentially common information from my account, ensuring no links remain between my business and any other seller. I submitted detailed appeals explaining my business’s independence, along with a notarized affidavit confirming that my account is entirely separate. Additionally, I updated my business address to remove any past association, discontinued the use of any shared service providers, and made sure that my account is accessed only from secure, dedicated devices and networks. Despite these efforts, my appeals continue to be rejected without a clear reason.

I appreciate any advice or insights from sellers who have faced and overcome similar challenges. I need guidance on the next best steps.

Looking forward to your support and suggestions.

Thank you.