Starting in 2017, Amazon had its own team of employee house
cleaners in Seattle. They called them Amazon Home Assistants.
They only did hourly cleaning and recurring cleanings. But no deep
cleanings or move-out/in cleanings.
Anyway, I noticed that I stopped seeing customers leaving reviews
for them. So I did a Google search and found their profile page and
customer reviews.
The first customer review for them was left on Jan 14, 2017. The
last customer review was left on November 21, 2018. And the 2nd
to last review was September 22. They had a total of 341 reviews
and 93% rating. So the quality of the employees and the demand
for the service was not the problem.
And, when I look on the right side of the page for companies
offering recurring cleaning services, they are no longer listed.
I assume Amazon decided to pull the plug on this experiment,
because it was unprofitable. They were paying cleaners $18/hr,
plus expenses and benefits. I calculated the total cost for these
employees was least $25/hr and this high cost conflicted with
their strategy to gain market share by dramatically lowering prices.
I think they finally realized it would be a lot cheaper for them to use
independent contractors, and settle for making 20% of the job price.
And, when they dropped their prices, make the contractors absorb
80% of the price cut. Now you have cleaning contractors in the Seattle
area who are working for less than the $15/hr Seattle minimum wage.
RIP Amazon Home Assistants
Oops! I meant “Pulled Plug” not “Plugged Plug”. My bad.