We are going through the same thing right now. False counterfeit complaint from the rights owner, because the manufacturer was trying to control the sales on amazon.
We received email correspondence from the rights owner - forwarded all information onto amazon, and still our account is suspended, even though the rights owner clearly states in the correspondence that we have resolved our matter. and that they request the reinstatement of all asin in question.
Now I am trying to close the account - BUT you cannot close the account until amazon reinstates it.
2 months now, 3 POA’s later, and still nothing.
As stated earlier, all I want to do now is close my account and I cannot even do that.
Me personally, I am fed up with the nonsense of how simple it is for other competitors to sabotage a decent sellers account. And amazon has a tendency to turn a blind eye to all of it.
Well, the BBB is my next step. Lets see what happens then…
Good luck to you