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Out of nowhere account has been deactivated. We filed a few appeals but Amazon keep asking for more and more docouments to reinstall our account.

We provide bank statement, company registration, and personal ID of to prove that our accounts were legit and not involved in any deceptive, fraudulent, or illegal activity.

We are private label company, any luck with reinstall accounts?

Hi Amazon Seller Support,

Hope you are doing well,

Please note we have been trying to explain Amazon, that we bought the ASIN from the brand itself.

The Brand does not have the system to take online orders, they only take orders via email, and process them via email, also they provide invoices via email.

My concern is if you are having issue to verify the supplier, please schedule our video verification meeting, in that we will show you all the conversation, of us with the brand.

For your information, the brand has told us, that they can not provide any letters of authorizations.

Though I am attaching the brand brand catalogues, pricelists which they sent me over.

I am also attaching email proofs, that show that are Authorized brand, they have the brand registry portal as well. Please go through each and every picture and proof attached closely. It's a request.

If you have any questions regarding that if we are buying from the brand or not you can directly contact them their information is given below as follows

Please see below case IDs for your convenience;

See cases reflect data regarding my call with Amazon Account Health Regarding the Status of my account, hopefully through this you can get my account. and all the information and documentation

16688376501, 16670791341, 16663750961 ,16631727911, 16601166271, 16573369271, 16557665521, 16546611361, 16538671341, 16538505761, 16525282631, 16501012611, 16487888661, 16488120531, 16482617531, 16482417341 16482501701, 16482086611, 16480646251, 16387978641.

Thanks & Regards

Compliance Team

Muxmco LLC

Hi @Seller_t9kvdr2yixQej

Just happened to me. Case Id: 16696502671 ...the third time this year and pretty much in a row with only a few weeks between...thoug it took me over 6 weeks to get it sorted the last time.

I’m extremely frustrated with the handling of this issue! A customer left a negative feedback claiming, “Never received package nor any human contact regarding my issue,” which is entirely false.

The package was dispatched on time on September 6, 2024, via USPS Priority Mail, with a valid tracking id stated in the case id. According to USPS tracking, the package was actually delivered three days early and before the promised delivery window and placed securely at the mailbox.

I provided seller support with all the evidence, including screenshots of the tracking information and metrics showing my consistent performance:

Despite presenting this clear evidence, I received the same automated response saying the feedback doesn’t meet removal criteria. This is completely unfair and unacceptable!

I urge Amazon to revisit Case ID: 16695602871 and escalate this matter. Sellers should not be penalized for false claims, especially when they have fulfilled their obligations efficiently and within the promised timelines. Please look into this case and remove the unjust feedback—it is damaging my hard-earned seller reputation!

账户状况申诉中提交的附件和poa能下载和查看吗

Hello, I do not understand why they do not ask for evidence from the people who make these refunds, they say they arrived damaged, now General adjustments cannot even be disputed since it is a waste of time and they refund them and they can ask for them 100 times and do the refund 100 times, my question is how to stop these people, I have up to 4 refunds from the same person, I report and nothing happens, should I continue feeding them, that is my question, nothing is going to happen? Should I continue to be their Personal Santa Claus? I reported 3 incidents as abuse and they never see anything suspicious but it is no coincidence that it is the same article, the same person and the day they receive it they make the refund and ask for it again ... This is overwhelming, what can I do, I need to get rid of these people who are doing these things HELP SOS PLEASE

On more that one occasion Amazon refunded a customer money just as I shipped the item.

Customer paid today and I ship the item the same day which I paid for. The customer say they no longer interested now I lost my item plus shipping.

Amazon authorized the return without my consent and will not give me my money back. I sell on other platform and they deal with refund better.

Hi, I am a new seller whose account is deactivated due to Section 3 violation, I opened this account (USA) one or two years ago, and when I signed in again this October and opened a new store in Amazon UAE I, my US account has been deactivated and then my UAE account also, I did send all verification document I have and even received a letter from amazon to my address but nothing worked, I'm totally new, I do not have any listing, can someone help me, I don't know what's the problem, I submitted many appeals nothing worked, and the health team keep saying "we couldn't verify you information" and "section 3"

Hello,

This customer left a 1 star, negative seller feedback over an issue that us, the seller, had nothing to do with.

The entire review is about the product itself, not any negative experience with the seller. Amazon seller support even agreed that the review sounds like a product review, but could do nothing about it.

The Remove Feedback tool was used but rejected within the span of about 2 seconds because it was reviewed by an AI that is looking for specific keywords. This is a case that needs a human to look at it, as any rational human would agree that we have nothing to do with the negative customer experience. We would appreciate it if someone can seriously look into and rectify this. Thank you.

The Case IDs are 16642961771 and 16579643351. As with most other cases, Seller Support were no help. @Seller_GEZPMc4CeQfh6, @Seller_1KYLYkgAlu4xX, and @Seller_guPeMXBrBxqyU, you three have always been helpful. Can you or one of your colleagues please look into this case? Thank you.