Dear Amazon Seller Forums community,
My seller account was immediately suspended after registration approval.
I registered as an Individual for the Professional selling plan, and I completed the registration process and provided identity verification information to the best of my knowledge.
Also, I am a non-US person, and I have no listings at all.
Please see the emails below:
- I receive this suspension email:
Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to email@example.com.
Please provide the following documents and confirm there is a valid credit card on file:
–Utility bill with name and address visible
–Business license, if applicable
–If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.
You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please submit your documents by following this link (https://sellercentral.amazon.com/cu/contact-us).
Once we receive your documents, we will review them and decide whether you may sell on Amazon.com again.
When you are ready to send us your plan, please submit your plan of action by following this link https://sellercentral.amazon.com/cu/contact-us.
- I followed the link https://sellercentral.amazon.com/cu/contact-us and sent the following… (Note that I registered as an Individual, and I am a non-US person, so Business License is not applicable, and also that I have no Listings at all, so invoices, receipts, contracts or delivery orders from supplier are not applicable):
Dear Amazon Seller Performance Team,
Please see attached the applicable requested documents (attachment “XXXXXXX–Utility_bill_with_name_and_address_visible”).
Also, hereby I confirm there is a valid Visa card on file (you may see attachment “XXXXXXX–Valid_Visa_card_on_file” for reference), which has already been charged.
I’m looking forward to your comments.
Thanks in advance for reviewing my account.
- After 10 days of no response, I notice there is an “Appeal” button, I click it and submit the following:
Suspended for poor selling performance
N/A — No selling performance history
Suspended for policy violation
N/A — No policy violation
Suspended for related account
N/A — No related selling account
Dear Amazon Seller Performance Team,
Hello from XXXXXXX, I hope you are doing well.
My account got immediately suspended upon creation, and I understand that you are reviewing it. As requested, I already provided the applicable documents and confirmed there is a valid card on file, 10 days ago, and I have not heard back from you. Please see Case ID XXXXXXXXXX for reference. If there is anything else that you would like me to do, provide and/or clarify, please let me know, I will be more than happy to comply.
I am looking forward to your reply.
Thanks in advance for reviewing my appeal.
Contact phone number
- Lastly, 9 minutes after the latter, their reply:
We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com.
We may not respond to further emails about this issue.
Have I just been banned for life without even starting?
Can anyone shed light on this? @Living_In_a_Van @Caan @Lake @MAV-DAK @The_NSFE_DOES_SUCK @SEAmod ?
Any assistance would be very much appreciated…
Thanks in advance to anyone that tends to my request.
Yours very truly,