Hello Amazon Seller Community,

I am looking for guidance regarding my seller account suspension due to a related account violation. Despite submitting multiple appeals, clarifications, and a notarized affidavit, my account remains deactivated, and Amazon continues to reject my appeals with generic responses.

Case Details:

Store Name: Pike Sellers

Suspension Date: June 15, 2023

Amazon flagged my account as related to another seller (my uncle, Mr. Manoj), due to a previously shared business address . Despite these similarities, our businesses have always been independent, with separate:

• Suppliers

• Finances

• Inventory

• Business operations

Clear Differences Between Our Businesses:

My business and my uncle’s business are entirely separate, operating under different LLCs, brand registries, and product lines. My company has its own legally registered LLC, distinct from his, with no financial or operational overlap. Additionally, my brand registry is completely separate, and the products I sell are entirely different from what my uncle offers. Our business models, suppliers, and market approaches are unique, and there is no direct or indirect connection between our operations beyond a past address association. Amazon’s automated system has incorrectly linked us based on surface-level similarities, rather than actual business relationships.

Actions Taken:

To address Amazon’s concerns, I have removed all potentially common information from my account, ensuring no links remain between my business and any other seller. I submitted detailed appeals explaining my business’s independence, along with a notarized affidavit confirming that my account is entirely separate. Additionally, I updated my business address to remove any past association, discontinued the use of any shared service providers, and made sure that my account is accessed only from secure, dedicated devices and networks. Despite these efforts, my appeals continue to be rejected without a clear reason.

I appreciate any advice or insights from sellers who have faced and overcome similar challenges. I need guidance on the next best steps.

Looking forward to your support and suggestions.

Thank you.

Hoping someone from Amazon can lend an assist. Order 113-1738522-8874653 was claimed to not have been received by customer. I advised they reach out to Amazon to file a claim and although it was protected (bought shipping through Amazon, automated handling, etc...), they told the customer tough luck as it shows it being delivered so the customer naturally filed for a return with me direct. Shouldn't Amazon have "owned" this issue?

CaseID: 17537230771

I keep getting denied with support responding with

We are unable to approve your application at this time due to the following reason:

The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application. The submitted pictures will be used solely for the purpose of reviewing your application, and customers will not have access to them.

I am not generating any pictures of my packaging or editing pictures. Can I have this appealed?

@Seller_l7Jtck9jxnEA0@Seller_8hQgfj6OVZYse

I am trying to get approved for a brand on my Renewed seller account and it seems each rep I get gives me a different answer. Including approval but approval never goes through.

Attempt number 1. I'm told I needed invoices from a reputable supplier. "Your supplier or supplier’s supplier should have a strong web presence that can be verified". I am submitting invoices from TD Synnex a distributor that I don't think can have more of a strong web presence. It's a publicly traded company worth billions.

Attempt number 2. I am approved (Case 17470669001). Hooray! Go to list. Can't. Wait 24 hours. Still Can't. Write support back am told I'm approved again. Still can't list. Week later. Still can't list.

Attempt number 3. Rep says my business name needs to match the invoices. I explain this is account number 2, my personal name and address are the same on the invoice but business name is different because a renewed seller needs a unique DBA from their main account. I even showed the case where I was approved and I'm told sorry case closed.