Item not received, buyer files chargeback instead of A-Z claim


#1

I used “buy shipping” and package was initially scanned on time. But there were no more scans after the first.

Buyer messaged me about item not received. I told buyer to file A-Z claim twice, but buyer filed credit card chargeback instead.

Would Amazon cover the loss from this chargeback?


#2

We are dealing with the same issue. Just submitted our defense with tracking and link to Amazon Buy Shipping coverage. We will see.


#3

if you bought the shipping label from amazon, in theory they should cover you. but i can’t say for certain.


#4

We are dealling now with one… customer said not received, tracking shows delivered 11/19, she emailed me, I advised her to call Amazon to get refund via A-Z since it was Amazon shipping service delivery…she called Amazon customer service to file A-Z and they just messaged our company again (4th email since all started) and advised that the customer wants US to refund. They did not file an A-Z for her and she is still unhappy as they did not refund and now I am facing potential negative feedback and loss of repeat customer… Vicious circle…