Just seeking advice for this situation. Buyer contacted Amazon support and stated the order didn’t meet expectation
Support has asked the seller to contact the Buyer.
Is it worthwhile contacting the buyer seeking more information on their expectations?
Or just refund and give the customer a free product and minimise possible claim or negative feedback.
The item is a low priced item so I’m considering to bite the bullet here. The item has sold loads and never had any problems prior.