Brand Registry denied my brand application with a generic response of:

When submitting an appeal, please ensure that:

-- The registered business name and business identifier (for example: tax ID number or business ID number) provided by you is accurate.

--The data provided by you is accurate based on the business registration documents provided by the government agency or department responsible for business registrations.

-- If the name of the business owning the trademark is incorrect or does not reflect the information on the USPTO website, your application may be negatively impacted.

Once you have submitted the appeal, you will receive the first response within 3-5 days. Once an investigator has reviewed the case, we will reach out to you to request any additional information and documents needed pertaining to your brand. We may also request you to join a video verification with one of our investigators.

Thank you,

Amazon Brand Registry

Sellers you will not get a more detailed answer from the brand registry group to what is wrong even if you open a support case. This discussion group if your best hope for assistance by the monitoring Amazon staff within the seller forums. I read a few prior discussions and followed the advise they had for other sellers and their ability to speak directly to the Brand Registry group. I updated and resolved the information they wanted to see in my business information and with the USPTO. I resubmitted my appeal and provided the information. I received a answer 7 days later with:

Thank you for your recent inquiry. Did I solve your problem?

If yes, please click here:

http://www.amazon.com/gp/help/survey?p=A27E218RUONCZ3&k=hy

If no, please click here:

http://www.amazon.com/gp/help/survey?p=A27E218RUONCZ3&k=hn

I have no more information from them. Also my pending brand registration is no longer shown as if I never applied. I have kept every email from them and have a copy of every reply sent to them. Please review and advise as to what happened and what do we do? I understand Brand Registry is a third party contracted group for Amazon and totally understand the importance of brands being respected and enforced within the Amazon marketplaces. I just do not understand why there seems to be so much push back by them against sellers trying to register their brands. Growing brand names allowing sellers to list with A+ content is a win win for everyone. The group with their refusal to assist us sellers cannot be in everyone's best interest. THANK YOU for your assistance!