I’ve been having this problem for a while now, but it seems to be getting worse. Here’s how it goes…
1 - We send a shipment to a fulfillment center.
2 - Shipment is received in-full and closed.
3 - At a later date, Amazon removes some or all of the inventory through a “correction for inbound shipment receiving discrepancy” adjustment.
4 - Since the shipment was already closed, we are not given an option to reconcile.
We deal almost exclusively in factory-sealed full case quantities. This is not a matter of a mistake being made with our packing. We started even checking the factory cases prior to shipment to make sure we weren’t being shorted, and of course we were not.
Has anyone else had similar issues? I’m talking about tens of thousands of dollars in inventory that’s disappearing without reimbursement or notification. We have to comb through old shipments, find stock that’s missing, then initiate a case. Normally, we are reimbursed in the end, but it’s extremely frightening since these adjustments do NOT show up on any reports. We send 50-100 shipments a week to Amazon. Tracking this alone is a full-time job!!!
I’m looking to see if others are having similar experiences, and to try and figure out how to deal with this. I put a ton of faith in Amazon for handling my inventory were care, and it seems like inventory quantities are being adjusted at will without any basis or merit!