I have opened DOZENS of cases, if not hundreds. That’s why I’m posting. What’s happening has to stop, and nothing is being done.
I do review my shipments as they are received. THAT IS MY GRIPE! They are received in full and closed!!! Only later (sometimes hours, sometimes days or even a week later), Amazon goes back in and adjusts quantities out of my stock under the Shipment ID. For that reason, it’s nearly impossible to track this, and that’s why I’m so concerned and upset.
To Amazon’s credit, when I do discover these discrepancies, they are quick to respond and almost always offer reimbursement without much resistance.
Of course I’m happy to be reimbursed, but I’d truthfully rather have my inventory!!! Something feels “wrong” about reporting shortages and getting reimbursed over and over again. I have this sneaking feeling that eventually Amazon is going to start blaming me for the issues.
We ship exclusively to one fulfillment center (AVP1).
Like I mentioned above, we do a high quantity of outbound shipments every week, and maybe 5% are having this issue.
I’m sure Amazon is not “stealing” my inventory, and that this is the result of improperly trained warehouse employees (in fact, that was confirmed to me several months ago when I forced one of these cases up the ladder, demanding answers). Essentially, they explained that the “inbound shipment receiving discrepancy” adjustment was necessary for warehouse use (when the accidentally scan an item twice and must made an adjustment), but was being mis-used.
I can’t believe more sellers aren’t seeing the same thing…or maybe they just haven’t caught it yet!