First of all my apologies for necroing the thread.
As a new seller trying to decide which items to FBA and which to fullfill myself, this is incredibly helpful information.
When a $2800 rare book set is returned with coffee stains, my first thought isn’t co-mingled inventory, because there won’t be that much to co-mingle, but that some person on minimum wage was curious to see the rubies and emeralds they assumed it must be covered in. Then some other dufus rests their coffee mug on it while trying to find out why the first dufus is on an unscheduled break. Coffee stains suggest management to me.
Then there is the issue of silently reopening closed shipments. My partner works in logistics for a large multinational. If they sent a case of product somewhere and the receiving location tunneled into the SAP software weeks later and silently reduced the amount they have to account and pay for - my partner and the whole team would be on the next plane over there to bash some… er… conduct some ‘retraining’, and the FBI might not be far behind.
That is, this seems to me to fall significantly short of reasonable business practice, to the extent that it might well negate any contract. They damaged it, lost it, whatever, they can make it good. Standard practice - but to cover their mistakes in secret and offload the loss and the accounting nightmare on to the supplier?? That’s no accident. And it is not the work of an expert in shipping logistics, IT or law either.
Being under pressure to keep stock shrinkage to a minimum in your reports does not permit outright theft, so they can pay for the accounting nightmare as well as the missing stock, and a bit extra so they remember not to do it again. At least that’s what a judge would say.
If your business model depends on friendly relations with Amazon, you might not want to annoy them to the extent of suing, but you do need to make sure the people at the top know exactly why you are deleting any shipment that thinks it is going to the dufus’ warehouse.
What you need to know is at what level within Amazon was the decision taken to do this. That’s where I’d start. Names. Is every warehouse hiding stock shrinkage by rewriting history or just the worst? At some level people are busy polishing their CV’s because when they told their boss hiding losses this way was sure to be found out in the end, they were ignored.
The people authorizing refunds for missing stock will know exactly who the problem is. As this person is exposing Amazon to huge liability issues, they need to go. The sooner the better IMO.
Edited by: konCret on Mar 4, 2016 8:28 AM