I hope this isn’t one of those daily questions.
Amazon FBA incorrectly changed dimensions on approximately 30 SKU’s (totaling approximately 150 individual products) to nearly 500x the actual dims on most products.
I noticed this after a handful of orders shipped, and I’m being charged $22 pick and pack, instead of the normal $3.
I opened a case and was told that I need to have all products returned, take pictures showing weight and dimensions, just to continue. This is going to probably take 2+ weeks.
I have a few in-depth questions, that only you guys would know…
Am I being charge a daily rate for storage on this? These products have been stocked for approximately 1 week now. This is going to charge me a mammoth amount of money if this is the case.
Do I really need to pull all of that inventory back to me?
Have you guys had success with having over-charged pick-and-ship fees and storage fees refunded?
If I do return, are they going to charge me crazy oversize fees on the returns? I think they’re going to ship it in a single box and charge me for an entire truckload. Haha. I never paid for an oversized return before.
I figure that it’s a simple mistake during receiving. The frustrating part is that they can’t simply pull the product and weight/dim it themselves? Or they can’t simply look at a “history” showing the dimensional changes? It’s 30 SKU’s. To pick and verify all products is probably 30-40 total minutes labor.
This is going to turn into a month-long project if I need to have everything returned, pictured, wait for changes, and then re-ship it all.