Long story short, I got my first “Inaccurate item quantity in box” strike 6 months ago, it’s my fault, I didn’t double check the amount I input, I’ve fixed the issue and it won’t happen again.
Now I may get another strike for “Inaccurate item quantity in box”. I strongly feel this is my supplier’s fault and won’t be working with them again because of this.
How it basically happened: I made an order, and my supplier confirmed that their warehouse stated that all units are accounted for, boxed and are ready to be shipped. They give me the box dimensions, weight and count. All looks good. So I pay for the FBA shipping labels and send to them.
After a couple days, they come back to me stating that “Actually, there’s 1 unit missing” By this point, I cannot cancel the shipping plan, because it is already shipped! I’m about to contact my supplier and ask how this happened? They gave me the dimensions and everything, I assumed they had pulled all the units from their warehouse shelves and input everything into the box already.
Is this small error going to get me suspended??? To be honest I’m worried. I already called some of my suppliers to see how their shipping process works to make sure this does not happen again. I’m waiting to call this supplier after I confirm a few things.
Does anyone here have experience with getting multiple “Inaccurate box count” strikes? This is my second strike and I’m looking through the forums and I’m already preparing myself for a worse-case-scenario. Are these strikes permanent? Or is there a metric where as long as I keep it within a certain %, then I’m fine. (Just like how Late Shipment Rate Target is under 4%) Mistakes are bound happen, (and I’ll be sure this one won’t happen again) which is why they give % targets right?
Would they suspend me even if this is a rare event? (but happened twice) Would it help if this strike happened in less than 1% of my shipments? Would they even look at my other seller metrics which are all good?
Any and all advice is appreciate, thanks guys.