I have only been selling for 5 months and then I suddenly get suspended. Of course I was still a new seller so I have no idea what is safe to sell. I have been selling sublimation phone cases, i realize that the ninja turtles designs are copyrighted, but its not like i copy and paste, i designed the turtles and powerpuff girls my own “illustrative” way and been selling every day. Heres the warning from amazon:
We took this action because it has come to our attention that you have listed items that may be in violation of our policy against intellectual property infringement.
We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your Marketplace Payments account.
After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule. In addition, balance and settlement information will be available in the Payments section of your seller account. If you have questions about these funds, please write to payments-funds@amazon.com.
If you would like to appeal this decision, please visit the Notifications page in the Performance section of your account, find this message in the list of notifications, and click the Appeal button.
My appeal for that one was not that great at that time, and all that, I got this message after i sent my appeal.
We are conducting a review of your selling account. To complete our review, we need to verify your entire inventory and ‘authorization letter’ of the supplier.
Please reply to this message with this information:
- Copies of receipts or invoices
- Your distributor’s or supplier’s contact information (name, phone number, address, etc.)
You may obscure pricing information on any receipts or invoices you send. We ask that you do not obscure any other portion of these documents.
Before we can consider reinstatement of your selling privileges, please provide us with a detailed account of the steps you will take to ensure your listings comply with our policies. We will then review your plan and determine whether to reinstate your privileges.
Account reviews support our commitment to improving the customer experience. These reviews are intended to ensure the timely shipment of orders, compliance with our selling policies, and the mutual success of buyers and sellers in the Amazon Marketplace.
Thank you for selling on Amazon.com.
Heres my response:
Dear Amazon,
Thank you for allowing me to have an opportunity to redeem myself. I truly apologize for has happened, selling in Amazon has rules that needs to be followed, and given this chance, I will make sure that all my listing follows the Amazon policy.
I have developed a plan of action to ensure that my products will strictly adhere to Amazon selling policies.
Plan of action:
1.) Remove all listing that are listed in my inventory that violates the Amazon’s policy (completed).
2.) When creating an image, I will be highly aware of copy right brands and do research before posting them on Amazon, if I am unsure, I will contact amazon and/or experienced sellers.
3.) Ensure that the customer is utmost satisfied and respond promptly to their needs.
On this letter I have attached invoices of my recent purchases from a legitimate supplier and the “letter of authorization” from the sales manager of the supplier. These are the supplies for my sublimation case designs.
Thank you for considering my selling privileges, if there are any information you need, please let me know.
Their kind response:
Hello,
Thank you for writing. After a review of your account by an account specialist, we have decided not to reinstate your selling privileges.
We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account may not be answered.
The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.
Regards,
Feeling confident about my email and when I saw this, i felt dead inside. They ddint even gave me the reason, what did i do wrong? I have no negatives, no canceled orders, no complaints and immediate refunds with no items return. all i did was make a mistake of that intellectual proprietary infringement, but I removed the copyrighted images before i sent this email. On that email i attached 2 invoices that i ordered from china, and the authorization letter from the chinese sales manager. Even from where I worked they buy lots of china stuff, im sure this isnt the issue. Im, a designer, i just want to design, sell, I didnt do anything that caused some kind counterfit items, I designed them all. >.< Well anyway, please help me out, Im really confused and frustrated about this.
Thank you (╥︣﹏᷅╥)