Welcome to Seller Forums

I am trying to share my storefront and the link that is copied and pasted shows no storefront. I’ve been trying to figure this out for over 2 months and would really like to share my storefront. Please help!

I have an FNSKU with incorrect dimensions, and I requested a manual re-measurement back in March which returned the correct values. However, these correct dimensions were not uploaded onto seller central. The incorrect dimensions still remain.

Every time I contact Amazon they say the internal tool shows the correct dimensions. However, after the internal team reviews, the case, they simply copy and paste the incorrect dimensions back and email me.

Each time I request a manual re-measurement, the team responds with the same incorrect dimensions. Exactly the same value, down to the hundredth decimal place.

Can a moderator please help me get a manual re-measurement done?

Case ID for reference: 17218127981

I have 2 questions:

1.

I have been selling a product for more than 18 Months. I enrolled the Vine program getting 25 reviews and after all this time my product only has 44 reviews selling more that 1500 units of this product.

How it is possible the my last review is from February 16th 2025, and I often request reviews manually but NEVER works?

I am following all the Amazon policies and I never used any unauthorized method to get reviews. Could be that Amazon is punishing me by mistake?

2.

I reveived an alert of unfullifable inventory of this ASIN. I just found that there are 3 other SKUs selling this product. And all of them are showing unfullifablt inventory, 8 units each. This is very weird because these extra SKUs shouldn't exist.

Could it be possible that there is a conflic with these SKUs and only 8 units are unfullifable instead of 8 x 4=32 units?

Could it be possible that all these SKUs are in conflict with reviews in some way and I dont receive more reviews for this reason?

Hi everyone,

I’m a new seller on Amazon and I recently ran into an issue I’m hoping to get some advice on.

So far, I’ve only had one FBM order on my account. Unfortunately, due to my inexperience and not fully understanding the handling/shipping timing, that one order was marked as late. This caused my On-Time Delivery Rate (OTDR) to drop to 0%.

I completely understand the importance of delivering on time and I take full responsibility. I've already submitted an appeal explaining my situation and confirming that I’ve reviewed and corrected my process. However, I'm now very concerned that my FBM privileges may be suspended because of this one mistake.

The problem is – I don’t have any new orders coming in to help improve my OTDR. I want to fix this and prove I’m a reliable seller, but without more orders, I feel stuck.

Has anyone been in this situation before? What can I do to prevent deactivation of my FBM selling privileges? Is there any way to request a manual review of account health when the volume is so low?

Any guidance would be really appreciated. Thank you so much!

Best regards,

New Seller

CaseID: 17518981031

I've waited for 2 months and still not getting any help.

My Premium A+ is not unlocking even though I have fulfilled all the criteria mentioned here: https://sellercentral.amazon.com/help/hub/reference/G202102930#wjz_cjc_jcb__section_i34_gm5_k5b

• I have more than 5 ASINs
• I have more than 5 approved project submissions of A+ Content that have been approved and published within the past 12 months.
• All my ASINs have brand story

Please assist me here and unlock the premium A+ for my account.

Amazon deactivate my account and ask me to submit new documents as ID and Bank Statement, but I submit the expired date documents, but when I try to submit the up-to-date documents i couldn't do that because there is no tab to click to submit the documents all I get is " Verification Failed

We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support."

Is anybody else seeing a flood of "Trump" IP violations over the last 24 hours? I've received 15 violations since yesterday morning (and counting). Not sure if there's anything I can do sans simply removing all of the listings. Thoughts?

After registration, we are unable to create a brand and ASIN, which prevents us from listing our products. We are a manufacturing factory with international certifications such as ISO 45001, ISO 9001, ISO 14001, RoHS, Sedex, CE, and IATF 16949. However, since February 19, we have repeatedly reported the issue of being unable to create ASINs, but as of April 2, the problem remains unresolved.

Despite multiple attempts to contact customer service and our account manager, the issue has not been resolved. We have worked closely with the local account manager to prepare and submit all necessary documents for review. All our documents are legitimate, and we have provided actual product photos. However, the Amazon backend continues to show an error when creating a product listing.

This situation is extremely unfair to us. We kindly request the review department to contact us for a reassessment. Thank you.

After I chose to purchase delivery, the buyer's contact number on the printed shipping note was inconsistent with the contact number in my order details.