I send emails to customer 2 weeks after a purchase to encourage them to leave a review on the product(s) they’ve purchased. It’s shown measurable success and I’d like to keep using it.
I have received this email from Amazon this morning.
+We were unable to deliver the message you sent for order [xxx-xxxxxxx-xxxxxxx] because the buyer has chosen to opt out of receiving unsolicited messages from sellers.+
+Please don’t send messages to opted-out buyers for correspondence that isn’t critical to completing the order. Repeated violations of this policy may result in enforcement actions or loss of selling privileges.+
How can I tell if an order I received was from a customer who has opted out of receiving unsolicited messages? I have looked hard at the MWS documentation.
I can’t see any APIs or API calls to get customer information. I also do not see this information in any fields returned from listOrders or getOrder calls.
How can I tell if a customer has opted out of receiving unsolicited messages?