Hello everyone, my sales are down drastically, anyone else like this?

Went from 14 units a day to 1 or two over the weekend.

Someone please explain this to me. So, a bit of context. Been on Amazon only 3+ months selling 1 product that we manufacture and with "Brand Approval" Selling FBM with professional account. Within 2 months our product was copied by a Chinese seller, using much of our text word for word, and undercut us by more than $9 using coupons, fake reviews etc. selling FBA . We knew this would happen eventually, as we can't compete with Chinese mfg.. But here's the rub.. Both our products are listed in the "tools and home improvement " category, but Amazon is promoting this competitors product twice as much as ours. This only happens in the evening, between 9:00 pm to 6:oo am MST. with their listing showing up at least twice in searches and the other day 7 times before I quit counting. During the remaining hours their listing defaults back to a single listing for the rest of the day. How am I supposed to compete with this? Would seem we're being screwed over by Amazon. I've noted this with seller support yesterday. Any advice on how to remedy this appreciated, as I feel the response I'll receive from Amazon will be "sucks to be you". Only asking for a level playing field. Thanks.

I was authorized to sell the Hanes brand, I had 3 customers who said the product was fake, but I buy all of the brand itself and have the invoices, then Amazon removed my listings for that brand, and they are asking for the product invoices, I send all the invoices, Amazon says it will not accept them because it does not have the supplier information, but the invoice itself has all the information that Amazon asks for, I don't know what to do to be approved and sell again, could someone help me?

Asunto: Solicitud de Revisión Urgente – Documentación Completa de Fabricación

Estimado equipo de Amazon,

Me dirijo a ustedes con gran preocupación y frustración debido a la situación que he estado enfrentando con respecto a la verificación de nuestra marca y productos. Somos los fabricantes directos de estos artículos, y hemos proporcionado toda la documentación necesaria para demostrarlo.

A lo largo del proceso, hemos enviado:

Facturas de compras de materiales.

Facturas emitidas por nuestra empresa.

Fotografías detalladas del proceso de fabricación.

Documentos que evidencian claramente nuestra autoría en la producción.

A pesar de proporcionar información completa y veraz, seguimos recibiendo respuestas indicando que la documentación no es suficiente. Consideramos que la revisión no se está llevando a cabo de manera adecuada, ya que los documentos son contundentes y demuestran sin lugar a dudas que somos los fabricantes legítimos de estos productos y de esta marca.

Adicionalmente, nos preocupa que se haya dado autenticidad a una reclamación de terceros que, a nuestro parecer, carece de validez. Solicitamos que se realice una revisión exhaustiva de nuestro caso con la debida atención que merece.

Asimismo, quiero manifestar que el proceso de soporte solo en inglés dificulta la comunicación para quienes hablamos español. Amazon es una plataforma global, y sería justo que se brindara asistencia en nuestro idioma para casos de esta relevancia.