Try something like this:
+Amazon processed this order for you on our behalf. According to our records, your order is still in Pending status (see screenshot). They are the only ones that can explain why your order has not yet been shipped, and are there to help you.+
+Please call them toll free U.S. and Canada at : 1-866-216-1072+
+If I can answer any additional questions for you, please don’t hesitate to ask.+
Just attach a screenshot of their order.