FC received 2 of 3 boxes from internal AWD shipping (auto-replenishment to FC)

Case ID: 17361675441

It's been a month since the ticket has been opened and no response. I would like to be reimbursed for the lost box (10 units)

Shipment name: FBA ASDN (02/03/2025 03:43)-JAX3

Shipment ID:FBA18T5GFG01

Created using: Amazon distribution

Amazon reference ID:89WUAMZB

@Seller_hme3Wbydd1ihr Can you help with this please?

I get notice email from Amazon and ask me to provide the product liability insurance.

but I'm having issue with purchasing insurance on Amazon insurance platform, my Amazon account is personal account, the Amazon insurance platform must input the company lisence while purchasing, but I don't have, Could anyone can help me on this issue? How should I purchase insurance?

Hi, I would like to check for my carton box, do I need to print the UPC or Amazon FNSKU or ITF-14 barcode on it?

Hi everyone,

I’m reaching out to ask for help regarding my Amazon Seller account. On March 25, I received a request for identity verification and promptly submitted the required documents the same day. However, my account was deactivated shortly after, and I received a message saying my appeal had already been submitted. When I try to appeal again, I’m redirected to the violation page that shows the appeal is “in progress”.

The status currently says:

“Your document and information are being analyzed and we may contact you by email for further clarification within 2 business days.”

It’s been almost a week, and I haven’t heard back. I also received an automated email saying this email address is not the right channel, but it didn't clarify what I should do next.

Could someone from Amazon please check:

Whether my documents are still under review?

Why my account remains deactivated despite timely submission?

If any further action is needed from my side?

Any help from fellow sellers or the Amazon team would be deeply appreciated!

Thank you.