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After 5 years, I woke up to find my ASIN hijacked to the brand name "YIERSAN"... and all AWD automatic shipments halted "as I need permissionto sell this product".

6th time this has happen to me in the last 2 years .....

SO, this morning, Ip opened a case with "seller support" and , within two minutes, I get a canned, template response.... "You cannot change brand name - you need to create a new ASIN"....which IS EXACTLY what just happened..... someone changed the brand name ! PS : My brand is registered in brand registry..... THIS IS NOT SUPPOSED TO BE ALLOWED.

seller support doesn't even read the emails.... for all the fees we pay, we get literally no support it seems.

Does anyone have any advice in expediting a solution..... ?

Case ID 16712600071

Any help would be appreciated.

Hello,

We received a negative review for ASIN B00FRKHGX2 and would like to request its removal, as the customer is not a verified purchaser.

Please find the screenshot attached for your reference.

Thank you for your assistance!

Dear Amazon community,

I need your support and intake on this case.

I have applied for a brand registry application for my new brand, however the application was in "ineligible" status due to seller account verification being pending and the account being in 'inactive' status. Upon completing seller verification and getting the seller account into 'active' status, I appealed the brand registry application, but still, the appeal was rejected. Further communication with the team revealed that the brand registry application was rejected due to the seller's account engaging in abusive conduct. I however don't ever recall using the seller account in any such manner, and I have always followed Amazon rules and policies. As I tried communicating with the Amazon team to provide more specific details about how the account was engaged in abusive misconduct, I didn't get any fruitful response.

Now I'm stuck as the product is ready to ship and only waiting for labels to be printed. Case ID for brand registration is 16650497891. Also note, I have another approved brand on the same seller account, so how is the account identified for abusive conduct? Need support!

Our account got deactivated but we haven't got any mail regarding risk. So no warning or not even a suspension occurred in our account. Amazon states that our product is counterfeit but it is impossible since we directly buy from manufacturer itself. I am really heartbroken since we think that amazon's perfection regarding originality is being abused by other sellers. We always thought that Amazon is mostly error free but apparently it is not. Besides our account health is not so bad. It is 212 and we cannot see any violation regarding the product Amazon told us we are selling the counterfeit. This is nuts. I try to connect to support but they keep me answering the same irrelevant information. I am really heartbroken knowing that I haven't done something wrong and it is quite puzzling. I'd never believed something like that would happen. So I end up here.

Over 50 of my ASINs are labeled as Children's jewelry. I All these ASINs are listed in Department Women. I checked the product detail page of these ASINs, and any words related to girl or children are NOT found. I submitted the appeal many times and got rejected without any reason. I contacted the seller support many times, most of them did not do anything. One seller support helped open one case with the internal team to investigate. However, i haven't heard anything from them. Very frustrating with Amazon system! Have anyone had experience to fix the same listing problem before? can you share? thank you so much

@Seller_RsATYbG9XP0HP - Hope all is well. Apparently, I lost Featured Offer Eligibility across all my listings and I am not sure what the exact reason, especially I maintain good health on my account.

Can you look into it? Case ID: 16696735391

Moderators,

Please investigate Case 16617393741 for shipment FBA18HTB77HR. It seems like at the FBA is not doing their job and causing shipments loss. Your urgent supported will be appreciated.

Thanks.

I am looking for a Review ID for a one star review a customer left but later retracted. Is it possible to retrieve the number somehow?