We have competitive sellers leaving constant manipulative negative reviews for our FBA items. They still are leaving negative reviews every day. This was reported to seller support. Seller support called and confirmed that the one example I provided showed 20 connected negative reviews from same single manipulating seller. I provided evidence to SS on this competitive seller, which they re-confirmed. I know this seller uses multiple accounts and anticipate triple this in total fake negative reviews. This has destroyed our item ranking, increased refunds, increased customer service issues and complaints as customers read the manipulating negative reviews post purchase. This also resulted even in item suspensions and account suspension as this seller not only did dozens of negative reviews but also negative feed backs complaining about the item, when this was yet another attempt to destroy his competition.
Our report to SS was 2 days ago, nothing has happened yet. Moreover, the link SS provided to report a violation is not working https://www.amazon.com/gp/help/reports/contact-us . This too was reported, but nothing yet on that either. Is there a direct email for us to use to report policy violation?
What next steps would you recommend? Has anyone had similar experience and can share their suggestions? Thanks!
Edited by: 3Guys on Dec 9, 2016 6:44 AM