I recently sold a $200 item and shipped it via UPS. The label was purchased through Amazon’s account and I purchased additional insurance on this product since it had a higher value.
The package was damaged in shipping and I’m trying to get reimbursed. My first contact was with UPS and they said that I cannot file a claim since I am not the shipper.
I then contacted Amazon to seek reimbursement. Amazon tells me that I must file the claim with UPS since they damaged it in transit. I’ve been going in circles ever since.
Who’s correct here? And why is insurance available for purchase through Amazon’s account if no one is willing to stand good for it?