Hi @Seller_RSwABJNHpHnEZ,

I don't know if you are aware but USPS has initiated a deliberate slowdown of their services for a very large majority of package recipients starting today. This is an even greater issue for the many post offices that refuse to scan individual packages but rather will only scan SCAN Forms such as my local post office. Part of the adopted plan also eliminates transiting packages on Saturdays. That has a massive impact not only of delivery speeds but also combined with the no end of day package pickups at the vast majority of local post offices.

This is marketed under the article entitled "USPS Is Enhancing Service Standards" on the USPS website.

"Allowing flexibility in regional transportation schedules, which may extend service expectations by one day for mail collected at certain Post Offices, while overall improving delivery speeds for mail and packages between regions."

That quoted text means that unless your local post office is within 50 miles of a regional center (most of the country is not); those packages will not be picked up until the following business day in the morning. This is an absolute nightmare scenario when sellers are stuck in the situation like us who are in a postal area where the post office refuses to scan individual packages. We lose all types of Amazon shipping protections at this point.

How does Amazon plan to address these changes made by this carrier?

we lost A-Z claim for "damaged or defective item" - after Buyer used and abused the product.

Order ID: 111-0136335-7037819

basically the Buyer used our product like a free rental service - they took the bag on a trip, trashed it - smashed the zipper - and then claimed A-Z as 'defective' - who of course fully refunded.

we are sick of being used a free rental service, because AZ does not care to use any discernment when assessing the state of an item when a Buyer makes a claim.

we provided evidence that the zipper is bullet proof top of the line and virtually indestructible - teeth will only fall off these YKK zippers if they get slammed in a car door. they certainly do not 'fall off' under normal usage. we have bags over 20 years old with these zippers that are still going strong.

the item was plainly abused by the Buyer, surely we should not have to fit the bill after providing all our photos of ship labels, packaging, damage to the bag, - but no, AZ still denied us.💩

how does Amazon expect FBA to survive when they always back the scammers 🤦‍♂️

Hello Amazon Support Team & Fellow Sellers,

We have been facing an ongoing issue with our inventory transfer from Amazon Warehousing & Distribution (AWD) to Fulfillment by Amazon (FBA). We created 10 cases regarding this matter, but despite multiple follow-ups, we have received no response from Amazon for the past two months.

Details of the Issue:

Inventory was transferred from AWD to FBA, but there has been no update or resolution.

The cases remain open and pending, with no action taken.

The delay is causing a major disruption to our business and affecting sales.

Case IDs (Pending for 2 Months):

17033090131

17033016921

17032876571

17032892641

17032604241

17032863111

17032766581

17032799811

17032791351

17031833031

What We Need:

We request Amazon to urgently review and respond to these cases. If anyone from Seller Support is monitoring this forum, please escalate this matter.

If any fellow sellers have faced a similar issue and found a solution, please share your experience or guidance.

Looking forward to your response and assistance.

Best Regards,

April 3, 2025

We have AHT and SSA enabled on all products which all have a 2 day handle time.

Today, we went to purchase our labels and all show "AT RISK" for late delivery for USPS Ground Advantage (less than 1lb). Amazon used USPS Ground Advantage (less than 1lb) to give the estimated deliver by date of April 7, 2025 on all of these orders. When we go to purchase the label, Amazon Buy Shipping is estimating the delivery date to be April 9, 2025 when using USPS Ground Advantage (less than 1lb).

This is dead wrong. How can Amazon use our shipping method to determine the ship by date for an order and then say that the order won't make it there when you go to buy the label if you use the shipping method that was used to determine the ship by date?