I know this is maybe just one of those 'No sales today' posts. But we have not seen any sales for hours, not one, which is very unusual since yesterday was an OK day. ASINs are searchable, all seem in order. The account looks normal, We have not changed anything.

Is anyone else experiencing the same? Who knows something?

Regards,

I hope you can help me.

My account has deteriorated due to an AZ claim with only a half day delay in refund

Package was received yesterday, but the item is a watch and will take time to inspect.

I had notified the buyer in advance.

We planned to refund the money today, but the buyer suddenly made an AZ claim.

Therefore, we refunded the money immediately. However, this claim made my account worse.

I have received the same complaint before, but the account did not deteriorate at that time.

Does it depend on the person in charge?

The buyer also said he wanted to have a good relationship with us. We explained the situation and he said he would release the AZ claim.

However, the account deteriorated as a result.

Is this decision made by AI?

I would like your help.

Amazon for Order ID: 111-6727419-5581039

I am also new to amazon seller. The first coupon is created successfully, but can not update discount. How can I adjust or update the discount?

I have not used or accessed my amazon seller account for years. Last month I began receiving emails saying that I completed video interview with Amazon and the account is reactivated. I even started receiving emails from Amazon Mexico and Japan. I thought it might be a phishing attempt, but I logged into Amazon Seller central for the first time in years, just to double check to make sure no one is listing stuff on my account. Everything seems good, password was untouched, so I chalked up the emails to be phishing emails or a mistake on their mailing system. I wanted to talk to support about this just in case, but there was literally no number to call or anywhere to chat with an agent. So I just left it alone.

A few days ago I received an email saying my seller account was deactivated because I have a separate account "Trends n Merchandise" which is literally the same name as my store name. And that to reactivate my account "Trends n Merchandise" I need to submit an appeal on the other associated "Trends n Merchandise." I don't own any other accounts and how do they have the exact same name? I tried to file an appeal but it keeps saying that I lack information. But the reality is YES I am lacking information. I don't even know what account is associated. I don't know what is going on, there's no one to speak to about this. I believe my account was targeted because it was inactive and someone gained access to my information to create another account with my name. That's the only logical explanation for this.

I tried to contact support but it only allows to file an appeal. When I try to ask questions, they just decline the appeal and send the same message saying I need to follow these steps to reactive the account... I already sent in a photo of my passport and an explanation of what happened, but again I just get the basic rejection message saying that my account is not reactivated because i lack sufficient information...

is there a number I can call to actually talk to someone about these issues? If this happened on eBay, at least I can call and talk to a live agent. But it looks like Amazon makes it extremely difficult for a seller to fight against identity fraud because there is literally no option to talk to support directly. If Amazon kept a copy of the proof of identity that the other account provided, i can show my proof of identity and it will be very easy to see that someone used fake credentials to pass this video interview.