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Kindly refer Case ID 11005038362. My account health is suffering due to low OTDR. When contacted Amazon Seller Support, i am given the reply after 15 days that i chose Wefast which is a non integrated courier and hence low OTDR. The exact words are" Hello from Amazon Selling Partner Support,

We understand that your query is regarding Valid Tracking Rate for order id : 405-9496394-2309915, 403-5143889-9225150, 403-4881232-3755535, 407-4838601-7832306, 407-0702885-2334763.

As per the update from our internal team, we would like to inform you that you have used non-integrated carrier that resulted in Valid Tracking Rate defect.

We request you to kindly validate the tracking IDs before ship confirming orders to avoid defects in account.

Further, here is a carrier list whose tracking information is supported by Amazon:

Delhivery

BlueDart

DTDC

India Post

XpressBees

Shree Maruti Courier

Shree Tirupati Courier

The Professional Couriers

Lemonmode

Safexpress

Smartrlogistics

Rivigo

Ship Delight

ICC Worldwide

Gati"

I fail to understand, which of the above mentioned companies offer same day delivery service. Also, team should atleast know that we cannot just select any company . We have to mendatorily select one from drop down. Now amazon refuses to accept that we have chosen one from drop down and have selected "Others". Please be guided seller support , that there is no "Others" optuion given to us during confirm shipment.

Hello Amazon Community,

I'm seeking clarification on the Order Defect Rate (ODR) removal time. According to Amazon's policies, defects drop out of the 60-day rolling window. Can someone confirm:

1. Exactly 60 days after the defect occurrence, it's removed from the calculation?

2. Does this apply to negative feedback, returns)?

3. Are there any exceptions or factors affecting removal time?

I want to ensure I'm managing my ODR accurately. Thank you for sharing your expertise!

Hey, I'm dealing with a major headache. My account keeps getting hit with trademark violations, even though I've sent authorization letters from the brand. My account health is down to 16, and Amazon says I'll be deactivated in 72 hours! Seller support is useless – they won't tell me why this keeps happening. I'm following all the rules and giving good customer service, but this is happening. What should I do?

Jab tumahri bas ki bat nahi hai order handle karna to self ship ki closing fee kyu bdhayi? Handling capacity hi nhi h tumahri. 2 order ate h ship by next day fir 2 order ate h ship by day after tomorrow then so on. Tired of this sh*t. Self ship me jo bhi order 12 PM tak aa rhe the me same day dispatch kr rha tha. Customers are cancelling their orders now due to not shipping the orders on time. One expects the order to be shipped by next day. Yha do din ki bad ki shipping date aa rhi h usme bhi bande ate nhi pick karne to LDR badh jata h.

Dear Amazon team we have received 2 orders, and we have to dispatched on the given date by self-shipment. the order id (408-0586296-4861157) & (403-8660471-2603539) through Delivery Courier dated 08-04-2025 it is already in transit but today morning i have received the mail that my order has cancelled kindly look into this matter and do the needful. the courier docket details are mentioned below...

order id-403-8660471-2603539 courier docket detail delhivery(280252248)

order id-408-0586296-4861157 courier docket detail delhivery(280252385)

All listings get Inactive due to vacation mode ON But .I am getting turn off 100times but vacation mode does not turn off.please help me amazon team .

my pickup guys not come to pickup my parcel at the time i got by the amazon service

always listing is going inactive and is mentioning it's done manually