Hello,
[I'm seeking help from amazon seller support, please refrain from this post, if you aren't the one from amz.]
My account was deactivated stating that I sold counterfeit products(2 listings). I appealed 3-times, but rejected every time. I had 3 orders in total for 2 listings/ASINs. I submitted Invoices(no phone number/website in 1 invoice), Shipping Confirmation email, email chat with supplier, bank statement, transaction details page screenshot. Which should be enough to verify that my orders were legit, but still I got rejected. What am I supposed to do now?
I spoke to the supplier requesting to add a phone number & website to the invoice, but they refused to make any changes. But they told me that I can give their phone number and website to amz. So I submitted a screenshot of the email that had the phone number & website in the bottom of the email.
I have already stopped reselling, and I just wanna fix this problem. So that I can launch a PL. I can join them for video call verification where I can show all documents I have for both the listings/suppliers.
ANSWERS TO SOME QUESTIONS:
Reason for getting rejected in 2nd attempt: We cannot accept this invoice because we are unable to verify the transaction with the supplier. Please note that documents must be authentic and unaltered in order to be verified.
Reason for getting rejected in 3rd attempt: “We cannot accept this invoice because we are unable to verify the transaction with the supplier. Please note that documents must be authentic and unaltered in order to be verified.”
Seems they have just copied and pasted the same thing.
I’ve all the documents from 1 supplier(2 invoices) with all the required information on it. But the other supplier hasn’t included PHONE NUMBER & WEBSITE(1-order/invoice). I submitted an email screenshot with PHONE NUMBER & WEBSITE though. I also attached a bank statement, & transaction details page, shipping confirmation, and trackingID that shows the product was shipped to my prep center from the supplier. And all the emails I wrote to the supplier over the time. FedEX trackingID: 786028512336
Same supplier(with incomplete invoice) refused to provide their supplier chain documents like invoices, but in an email they said the products I purchased were authentic.
I left selling, so the account was in INDIVIDUAL STATUS when it was deactivated. Therefore, I have no access to HEALTH EXPERT call back option or SELLER SUPPORT from the day one of deactivation.
I was assigned an account manager, but she hasn’t responded to my emails or LinkedIn messages. Maybe she has been promoted to another department. Could anyone here get someone to call me that can look into my case and help me, please? I moved to the states leaving everything behind in Canada, just to grow my amazon business. I delayed my graduation by a year, when moving to the USA.
CASE_ID: 17464951261, caseID has 6 documents I submitted to them like invoices, bank statements, transaction details pages, email chats, etc from a supplier with issues in INVOICE. I’ve also included my PHONE NUMBER, SUPPLIER NAMES in the description of the case.
Thanks for time and consideration!
Thanks,
Pramish M
Pinned by community manager