Brand Registry denied my brand application with a generic response of:

When submitting an appeal, please ensure that:

-- The registered business name and business identifier (for example: tax ID number or business ID number) provided by you is accurate.

--The data provided by you is accurate based on the business registration documents provided by the government agency or department responsible for business registrations.

-- If the name of the business owning the trademark is incorrect or does not reflect the information on the USPTO website, your application may be negatively impacted.

Once you have submitted the appeal, you will receive the first response within 3-5 days. Once an investigator has reviewed the case, we will reach out to you to request any additional information and documents needed pertaining to your brand. We may also request you to join a video verification with one of our investigators.

Thank you,

Amazon Brand Registry

Sellers you will not get a more detailed answer from the brand registry group to what is wrong even if you open a support case. This discussion group if your best hope for assistance by the monitoring Amazon staff within the seller forums. I read a few prior discussions and followed the advise they had for other sellers and their ability to speak directly to the Brand Registry group. I updated and resolved the information they wanted to see in my business information and with the USPTO. I resubmitted my appeal and provided the information. I received a answer 7 days later with:

Thank you for your recent inquiry. Did I solve your problem?

If yes, please click here:

http://www.amazon.com/gp/help/survey?p=A27E218RUONCZ3&k=hy

If no, please click here:

http://www.amazon.com/gp/help/survey?p=A27E218RUONCZ3&k=hn

I have no more information from them. Also my pending brand registration is no longer shown as if I never applied. I have kept every email from them and have a copy of every reply sent to them. Please review and advise as to what happened and what do we do? I understand Brand Registry is a third party contracted group for Amazon and totally understand the importance of brands being respected and enforced within the Amazon marketplaces. I just do not understand why there seems to be so much push back by them against sellers trying to register their brands. Growing brand names allowing sellers to list with A+ content is a win win for everyone. The group with their refusal to assist us sellers cannot be in everyone's best interest. THANK YOU for your assistance!

We fulfilled an Amazon order for 3 paddles and shipped them via an Amazon FedEx label. We did not use our FedEx account. The package was shipped via FedEx One Rate for $29.50, but then FedEx audited the package incorrectly and Amazon charged us an additional $243.73. The dimensions they audited were the same as ours, but FedEx audited the weight incorrectly. FedEx made an error and audited the package at 40 lbs, we reported it at 91 oz. This package was for 3 paddles, each weighing 26 oz. There is no possible way that this package could be 40 pounds!!! Even with shipping materials there is no way it could be 40 pounds. We always round up after we weigh our packages, so 91 oz is accurate! 3 paddles = 78 oz (less than 5 pounds). If going by the dimensional weight, the package was 15 pounds - still not 40 lbs that FedEx reported.

I have contacted FedEx, but they couldn't help me because this package was not shipped on our account. I have reached out to Amazon several times, and each time they say the charges are valid.

FedEx made an error, how do we get this resolved? I appreciate any help you can offer.

CASE 17444770651

Attempting to add additional variations to an existing parent ASIN works until the variation images are added. As soon as the image add completes, and error pops up on Product Details. On that page, even though a value is present, there is message under bullet point #1 "The value in this field is required."

I see from other posts here that this issue has existed for > 7 months with no resolution other that to update the product via feed file import. What a terrible solution. Support, while they agree this should not be happening, has said import is the only available solution.

Has anyone been able to work around this in Seller Central?

How can we get accountability on fixing bugs like this? Seems like we should be compensated for the time and trauma of dealing with this.

We have found several undelivered AWD to FBA shipments over the past 6 months. The lost goods are worth 1000's of dollars. We submitted the proper paperwork but the case just shows Pending Amazon Action. THey have been in this status for over 6 weeks. Usual lost inbound (like through UPS) is resolved in days. Has anyone else had this issue? We really like AWD but to have goods just disappear between them and FBA is ridiculous. It's all moving on an Amazon truck.

Any options to get with AWD directly? It's a black box with no support.