I’ve been hijacked before but this new tactic has crashed my business in the last 48 hours! I have 1 product that is sub 1,000 BSR; I invented it, trademarked it, it’s patent pending, it’s “brand registered,” it has the brand name engraved into the product; and yet my business has been sabotaged by a “New” seller that has 0 Feedback. This seller jumped on my listing 2 days ago, I emailed them politely to take it down as I don’t sell anywhere else. No response. Somehow they have won the buy box and they “auto” reprice their sale price every time I’ve lowered my price to get back my buy box. It automatically goes 1 cent below what I put it at! They have also limited how many units a new buyer can purchase so you can’t buy them out of their counterfeit inventory. This hijacker has 100’s of sells in the last 48 hours of my product and these consumers are going to get a counterfeit product that will damage my brand that I’ve worked so hard to build. I can only imagine when the 1 star reviews start piling onto my listing in the next month. I’ve called amazon several times, I have emailed them 3x about it and I can’t get a response.
I’ve found a couple other sellers that are dealing with the same exact thing and nothing is being done about it! These other sellers (all sub 1000 BSR) say that the seller will stick around for 4-5 days and then disappear and then a few days later another different “New” seller jumps back on and starts doing it again. These businesses and people are losing thousands of $$$ that they’ve worked so hard at to only have some scammer completely destroy it without punishment.
Can someone PLEASE give me guidance on how to get help ASAP? The integrity of our brands are at stake and not only are we getting punished but the consumer is going to get a counterfeit product all while these scammers get no punishment. PLEASE HELP! TIA