We got a notification this morning that our listings were deactivated due to a drop shipping violation, but we ship all our orders in house with Amazon buy shipping. We pay UPS for daily pick up and the few packages we ship via Fed Ex are dropped off at our local store. It didn't say what order ID was the one in question so we have no clue how this happened. We had a few orders recently that did not ship on time, so we refunded the label and chose 2 day service so the customer still received their purchase on time but instead of the package getting scanned on shipment date, it would get scanned the following day. Not sure if this would trigger this? We place our own quality control printed labels I.E inspection completed, tested, ready etc and was wondering if that was the reason we got flagged? Our items are all pre-owned, so they have to go through an extra test/inspection hence the assurance stickers we place when we re-package our items. If a Moderator can assist to explain what the exact reason was, it would help us cross the t's and dot our i's so this never happens again. Our store feedback is high, no claims, no issues and 100% on all shipping times, as we have enabled SSA. Our listings popped back up active after submitting the appeal but the whole 14 day review has us wondering if there will be any more issues or if it was a simple error etc. It did say we were allowed to do FBA and this issue was related to FBM only.

Hello!

We recently listed our new pet food products on Amazon without any issues, and they were active and available for purchase. However, after attempting to edit the listing, our listings were taken down and are now showing as inactive. An example ASIN is B0CSPKVB53.

Upon investigating, we found that Amazon is now requiring selling approval for this category When we attempt to request approval, we receive the following message:

We are not accepting applications to sell:

- Other Pet Supplies category in Refurbished condition(s)

- Other Pet Ingestible Products in New, Used, Refurbished, Collectible condition(s)

- Other Pet Supplies category in Collectible condition(s)

This is concerning because our pet food products were initially approved and live on Amazon, but now we are unable to even request approval to sell in the category. We maintain all the proper FDA certifications for our products.

Any insights or guidance from fellow sellers or Amazon reps would be greatly appreciated. Thank you in advance for your help!

Thanks

I have sold my ASIN for years, and was the original brand to create this listing. Now the listings is inactive and saying I need to request approval.

When I try to request approval, it says they are not accepting applications to sell.

I understand amazon has put new restrictions on products, but I cant wait around for the application to open up because in the meantime I am loosing money from sales. I have contacted amazon about this issue but they just keep saying I need to wait to see if the application opens up to request approval. Please help!

Case ID: 17371451001

**On February 23rd, Amazon changed their Buy Box logic, and it’s devastating for used book and media FBA sellers. At first, I hoped this was a glitch, but a reliable source who just met with Amazon confirmed that this is not a glitch—this is the new Buy Box logic. I dont know if it will stay the new buybox permanently, but we do know this new change was intentional.

What’s Happening:

MFN sellers are now exclusively winning the used Buy Box for media (with very few exceptions), if their prices are lower even though shipping is slower.

80-90% of sales come from winning the Buy Box, so this change killed our FBA sales overnight.

The Prime bump is gone—Used FBA can no longer price higher and still win.

Many sellers source and make buying decisions based on used FBA pricing, expecting the Buy Box advantage.

This shift means:

We already lost money on inventory we bought and sent to Amazon.

Now, we’ll lose even more money removing books that won’t sell at a profit.

Amazon gave no warning, leaving sellers blindsided.

What Needs to Happen:

If Amazon won’t reverse this, they should at least offer free removals so sellers can recover their inventory and adapt. This was a radical, overnight change, and it’s only fair that Amazon helps sellers who paid money shipping their inventory into amazon, only for them to rug pull us overnight.

@Michelle_Amazon

@Glenn_Amazon

@Manny_Amazon